FAQ

Product & Storage Information

Made with ethically sourced ingredients, and packed with wholesome goodness without artificial additives and preservatives, our pineapple cakes are suitable for Ovo-Lacto vegetarians.

Produced with cutting-edge equipment and skilful and dedicated staff in Taiwan, our products are delivered to Singapore by air to ensure their freshness.

FORBIDDEN Durian Mooncakes are made in Singapore.

As no artificial additives and preservatives are used in these cakes, they are freshest and best consumed by the best-before date.

They will usually have a minimum of 2 weeks for consumption upon delivery.

There is no need to refrigerate the regular products (Pineapple Cake, Apple Cake, Honey Cake Rusk, Durian Roll). Please store the cakes in a cool and dry place, away from direct sunlight.

For Frozen products, please store them in the freezer (-18 Degree Celsius)

Account and Membership

After you have registered, you will receive a confirmation email to the email address that was provided. To activate your account, open the email and click on the link. Do check your spam folder to ensure that the email has not been sent there.

Simply select "Forgot Password" at the login page. Enter your registered email address and click the send button. Look out for the email to reset your password.

You can redeem vouchers, free shipping and more! Simply tap on "Redeem Rewards" at the bottom right of your screen to find out the full list of rewards.

You can earn 1 sunshine point for every $1 spent. However, please note that sunshine points will not be issued on orders using discount/ promo codes.

DELIVERY / SHIPPING

We will be using a 3rd party logistic service to deliver it. The estimated delivery fee will be calculated at checkout.

For orders of more than 20 items, please send your intended order and location toΒ service@sunnyhills.com.sgΒ so that our team can better advise on feasibility

We will pack and arrange for the delivery service provider to pick up your parcel on the selected ship out date.

Your parcel will likely reach you in 2-3 days from ship out date. Delivery may be delayed during peak seasons due to high demand; or unforseen traffic / weather conditions.

We will not be able to guarantee the delivery timing as we are using 3rd party delivery services. If you need delivery within a certain timing, please select the premium delivery option with the correct timeslot at checkout.

Please click on the tracking number in the email notification. You can notify us at service@sunnyhills.com.sg if you did not receive the notification.

Strictly no changing of delivery dates within 3 days of the original ship out date. Please email us at service@sunnyhills.com.sg along with your order number and the revised delivery date so that we can better advise on feasibility.

Cancellation is strictly not allowed due to the nature of food products.

Standard Delivery is available at $7. Delivery will be within 9am - 6pm, during working days. Free on orders above $150.


Premium Delivery within selected 2hr timeslots is available at $25 (excluding Tuas).