FAQ
Product & Storage Information
Our Pineapple Cakes, Apple Cakes and Banana Waffle Cookies are halal-certified.
Most of the products have the halal logo printed at the back of the box, except the small boxes due to lack of space.
Please use the online chat function if you have a specific item in mind so that we can better advise you.
Made with ethically sourced ingredients, and packed with wholesome goodness without artificial additives and preservatives, our Pineapple Cakes, Apple Cakes and Banana Waffle Cookie are suitable for Ovo-Lacto vegetarians.
You can refer to the ingredients listed on the product page to find out more. Otherwise, you can use the online chat function to check with us regarding the item of your interest.
Produced with cutting-edge equipment and skilful and dedicated staff in Taiwan, our products are delivered to Singapore by air to ensure their freshness.
As no artificial additives and preservatives are used in these cakes, they are freshest and best consumed by the best-before date.
They will usually have a minimum of 2 weeks for consumption upon delivery.
There is no need to refrigerate the regular products (Pineapple Cake, Apple Cake, Banana Waffle Cookies). Please store the cakes in a cool and dry place, away from direct sunlight.
For other special products (Lapis, Seasonal Apple Cakes), please refer to the product page for specific instructions.
Account and Membership
It's likely that you have made a purchased previously without creating an account. Contact us via the online chat with the email that you've previously used and we will assist you.
After you have registered, you will receive a confirmation email to the email address that was provided. To activate your account, open the email and click on the link. Do check your spam folder to ensure that the email has not been sent there.
Simply select "Forgot Password" at the login page. Enter your registered email address and click the send button. Look out for the email to reset your password.
If you are unable to do so, contact us via the online chat with your registered email address and we will assist you accordingly.
You can redeem vouchers, free shipping and more! Simply tap on "Redeem Rewards" at the bottom right of your screen to find out the full list of rewards.
You can earn 1 sunshine point for every $1 spent. However, please note that sunshine points will not be issued on orders using discount/ promo codes.
DELIVERY / SHIPPING
Unfortunately, we are unable to deliver overseas.
- For delivery within Malaysia, please purchase via https://www.sunnyhills.my/
- For delivery within Hong Kong, please purchase via https://shop.sunnyhills.com.hk/
For standard delivery, your parcel will likely reach you within 1-3 working days (Mon- Fri, 9am - 6pm) from selected date upon checkout.
For same-day delivery, your parcel will reach you between 10am - 6pm on the selected date.
Delivery may be delayed during peak seasons due to high demand; or unforseen traffic / weather conditions.
We will not be able to guarantee the delivery timing as we are using 3rd party delivery services. The standard delivery timing is between 9am - 6pm.
Please click on the tracking number in the email notification. You can notify us at service@sunnyhills.com.sg if you did not receive the notification.
Cancellation is strictly not allowed due to the nature of food products.
Standard Delivery is available at $7. Delivery will be within 9am - 6pm, between Tues - Fri. Free on orders above $150.
Same-day delivery on selected date is also available at $18. Free on orders above $250.